FAQs

Where do we ship?

  • We ship exclusively to Street addresses within the 48 contiguous states of the USA. We do not ship to Hawaii or Alaska.
  • We would love to ship everywhere and to everyone. For quality control purposes, however, at this time we can only serve the continental US. 
  • Lastly, we are unable to ship to PO Boxes

 

What are our regular shipping charges?

Order Total Standard FedEx Shipping Two-day FedEx Shipping
Up to $50 $18.95 $27.95
$50.01 - $99.99 $16.95 $22.95
$100 & over FREE $19.95

 

When will you receive your order?

All orders are processed and shipped as quickly as possible, usually within a few days of receipt. You will be advised by e-mail as soon as possible if we are unable to process and ship your order for any reason.

  • Within 1-2 weeks, during most of the year, depending on your distance from our North Carolina location.
  • During the Christmas season there are usually delays. We recommend you place your order early to avoid delays. 
  • Large quantity orders may take longer. Contact us before you place your order if quick shipping is crucial

 

What if the item I've ordered is temporarily out of stock?

Items are occasionally and unexpectedly out of stock. If we don't expect its arrival within a week, we will notify you as soon as possible and let you make the decision to:

  • Have us ship the item once we're able to complete it (and notify you at that point)
  • Have us ship your order in segments, as items become available (at no additional charge) 
  • Cancel the order

We do our best to keep everything in stock. However, unanticipated demand can deplete our inventory of certain items before we can mark them as being out of stock.

What if I have an especially large order?

Especially large quantity orders may be delayed if we do not have the desired quantity in stock. Please contact us in advance when timing is important.

How do we correct errors?

  • We do our best to make sure all the information on our website is correct. If you notice errors or omissions, please let us know, so that we can correct them!
  • If we make errors that impact your order, our liability is limited to the price you paid to us for our products and services. If your order has not yet been shipped, you will have the option to accept delivery under corrected terms that you and we agree upon, or to cancel the items ordered.
  • We will always do our best to ship orders in a timely manner. However, should we fall short of expectations, we'll do our absolute best to rectify the situation and find an appropriate solution. We aren't happy until you are. 
  • If you are in any way dissatisfied with your order don't feel that the measures we have taken to satisfy you were adequate, please send us an e-mail. We will respond promptly.

What about wholesale orders?

  • We do offer our products wholesale. Our entire catalog and ordering information can be found here.

If you have questions or need to modify your order, please contact us during normal business hours at 336-586-7003.