Shipping

Giacomo's is a small, family run business; therefore, your order may take as long as one week to process depending on production schedules.

 

Shipping Policy:

All orders will be shipped via UPS.

Shipping charges:
Up to $50 $16.95
$50.01-$200 $14.95
$75.00 and over FREE shipping!

 

Shipping Restrictions:

We feel that our product quality could suffer if exposed to excessive heat for a prolonged period of time. For that reason, we ship only to street addresses within the 48 contiguous states in the US. Sorry, we don’t ship to Hawaii or Alaska.

 

Any special shipping requests must be approved prior to ordering. If you wish to place a special order, ship outside our normal territories, or would like express shipping, please contact us directly to coordinate the details of your order by calling 336.282. 2855.

 

Damaged Items, Refund and Exchange Policy:

Any damage or late delivery claims must be reported to Giacomo's Italian Market no later than 48 hours after delivery notification.

 

Damaged or late delivery claims are subject to the Terms and Conditions of Service for UPS, which can be found here:
http://www.ups.com/content/us/en/service.html?WT.svl=Footer

 

Giacomo’s will only ship replacement products for goods that are damaged in transit. Consumers will receive a refund on shipping if UPS did not meet their terms and conditions after a UPS claim has been filed and approved by Giacomo’s.

 

Giacomo’s does not offer refunds on perishable items. However, customer satisfaction is our top priority. If you are dissatisfied with a product you ordered, please send us an email and we will respond promptly.

 

Delivery Time

All orders are shipped in a timely manner between Monday and Wednesday. Orders placed at the end of the week will be shipped at the beginning of the following week to preserve the freshness of your items during shipment. If you request an item that is not in stock, and which we cannot obtain within 7 days, we will notify you with expected shipment time or cancellation of that particular order item. Large orders may require additional time to prepare; if you have questions about the possible delay of a large order, please contact us in advance of the desired delivery date.

 

Holiday orders require longer shipping lead times due to heavy volume. We suggest you order early to beat the rush!